Refund policy

Thank you for shopping with The Chateau Collections. We want you to love your purchase and are happy to help with any issues.

General Returns

We accept returns on eligible items within 14 days of delivery or pick up. To be eligible for a return, items must be:

Unused and in their original condition
 In the original packaging
 Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

Your order number
Photos of the item and packaging

We will work with you to resolve the issue

Non-Returnable items

Due to the nature of our products, we cannot accept returns on:

Food Items and baked goods
Custom or personalized items
Clearance or sale items
Used candles or products that have been opened

Bakery Items

Because our baked goods are freshly made, all bakery sales are final. If there is an issue with your order, please contact us within 24 hours of delivery or pick up and we will do our best to make it right.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return your eligible item and place a new order.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method. Please allow your bank or payment provider time to process the refund.