Shipping policy
Thank you for choosing The Chateau Collections!
We carefully preparing and package each order with love and attention to detail.
Processing Times
Orders are typically processed with 3-5 business days. Processing times may vary during holidays, special releases, craft fairs, or seasonal launches.
Please note that processing time is separate from shipping time.
Shipping Methods
Shipping options and costs will be calculated at checkout based on your order size, weight, and destination.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Bakery Orders
Fresh baked goods are prepared with care and packaged to help maintain quality during transit.
- Bakery orders may have different processing times depending on availability and seasonal schedules.
- We recommend bringing goods indoors as soon as possible after delivery.
- Due to the perishable nature of food items, we cannot accept returns. Please contact us is there is an issue with your order.
Candle & Gift Items
Candles, tumblers, and gift items are carefully packaged to help prevent damage during shipping.
If your item arrives damaged, please contact us within 48 hours of delivery with your order number and photos so we can assist you.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, The Chateau Collections is not responsible for lost or stolen packages. Please make sure shipping address is correct before submitting your order.
Incorrect Addresses
Customers are responsible for providing and accurate shipping address. Additional shipping costs may apply for packages returned due to incorrect addresses.
Local Pickup
Local pick-up options may be available for select orders. Details will be provided at checkout or through communication after purchase.